TESTIMONIALS
We AIM to please. Here are just a few of the customers who say we've hit the target. ( If you have a testimonial that you would like to share, please e-mail it to webmaster@ram-software.com and we will be happy to feature it here )
"In the beginning of 2009 we brought our billing in-house, with much anticipation and nervousness. Would we be successful? How long before we would start receiving income? To our pleasure it has been a huge success. The success is because of the AIM Software and the knowledge of Mary Kolesar, RAM Software Billing Consultant. Her knowledge of the software and of ambulance billing is top notch. Without a doubt we chose the right software. A special thanks to RAM and especially Mary, we could not have done it without you."
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Danielle Shipkovsky, EMT
Office Administrator
Friendship Hook, Ladder, Hose & Ambulance Inc.
"I want to say to all the people at Ram Software, you are just WONDERFUL people to work with.
I've had the Aim System for at least 15 years. When ever I call, even with the most foolish questions, they always help. From the staff that answer the telephone to the sales and support, it is a pleasure to work with them all. The staff is so professional. I have asked for some very strange Custom Reports and they come thru with all of them.
I am so Very Happy with RAM. They are always thinking of ways to better their products and help out the little people like me. Thanks for all you do for me."
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Barbara Gordon
County Ambulance
"Finally a company that understands the meaning of customer service! The team at RAM Software has been flawless! I couldn't imagine going through the WV (NEMSIS) testing process with any other company.
Scott Brown
Logan Emergency Ambulance Service Authority
"When I started using the AIM system 13 years ago I was truly a “green” EMS biller. It didn’t take me long though to figure out the program and how to make it work to fit our service’s needs.
Through the years I have seen many improvements, many updates and many changes. I can say though that adjusting to the changes was made very easy by the support staff. Never once have I contacted support either by phone or e-mail that they haven’t gotten back with me by the end of the day. How they keep their professional and friendly attitude, though, I’ll never know. The support staff always made and still makes me feel like I’m important to them and no question or problem is too silly. Thanks guys for all you do!
The sales team is also #1 in my book. They have always been able to help me with the contracts, advise me as to what modules would work best for me, and sell them for a reasonable price.
I am from a small rural ambulance service, but I recommended this system to a larger service and they absolutely love the program. They had to change programs because the one they had been using was getting too expensive to use - you don’t have to worry about that with the AIM system.
To sum it up, no matter how large or small your organization is, the AIM system is what you need! If you want a billing program that is user friendly, has a top-notch support team and is also very affordable, your wish is granted when you join the many satisfied users of the AIM system."
Jamie M. Sewell
EMT-I
Warren County EMS
"As a rural ambulance service when our service went to a stand alone facility we had many obstacles to conquer, the biggest of these was our billing. We started out with a very helpful and economical program, but as our service grew so did our needs in the realm of billing. We had talked with other services and had a couple of more advanced billing systems recommended to us. After talking with other services and doing our own research we went with the AIM program. We have not been sorry and I can tell you on a personal level it has cut my billing time by at least 60%. In the past I would have to handle a report at least 7 times before it was ready to go to file. With our AIM System the reports are handled only three times - when the medics do t hem, when they com to billing and when they are reviewed by quality control. What a time saver.
We have the Trip, Billing and Subscription modules and have been well pleased with everything that they do. As with any new system we have had and will continue to have our share of 'stupid' questions and mistakes, but the support staff of AIM have been nothing but helpful and pleasant. From getting us out of our own messes to helping us to understand a difficult posting procedure, the support people have been nothing short of extraordinary.
Johnston County EMS would recommend AIM to any ambulance provider whether you make 20,000 runs annually or 200. Keep up the good work guys."
Betty Roan, Asst. Director/Office Manager
Johnston County EMS
"I would like to take this opportunity to thank RAM Software. I have had the AIM Software for more than 15 years. The software has provided our company with all the capabilities to 'keep our wheels moving'. The software is great and the Support is outstanding! I have never had a problem that the support department has not been able to fix (quickly!!). Thanks for all you do in keeping Stone Ambulance a prominent and thriving service in Southside Virginia."
Michelle Stone-Agee
Stone Ambulance Service, Inc., President
"As an EMS Billing Specialist, I am challenged daily with solving payor related issues. Most of the time I can resolve these issues myself, but when I've met my match, I know I can always count on RAM's wonderful Support staff and their market knowledge to save the day. Their support and dedication to the customer is always 100%- always with the attitude that they will go 10 extra miles for me. I can always count on them to help me with any issue I throw their way."
-Jackie Piccillo
Clovis Fire Department
"The AIM ambulance billing software and the RAM software company, in comparison to the larger ambulance billing software companies that I have worked with in the past, is the most user friendly and cost efficient software that I have ever had the pleasure of using! I highly recommend this product for any company large or small, whether your looking to convert from another software or just starting out, this company has you covered right from start to finish and has one of the best tech support departments I've ever worked with!"
-Jennie Knasiak
LifeStar Billing Service
"Understanding the complex billing procedures for the scores of insurance providers was a nightmare for our ambulance service. RAM Software and the support staff are a dream come true for us. Modern, efficient and easy to understand makes our billing procedures not only easier, but allows us to maximize our return. The choice is obvious for us and we choose RAM Software."
-Brenda Shuman
Goodwill Fire Co. #1
"The software saved our company. We tried other big name software companies, however, AIM was the solution we were looking for, and it came at the most reasonable price. The billing department likes the eased flow of data entry, selection of reports, and ability to export information for easy emailing to customers. We are looking forward to bridging our PCR information directly into our billing system for additional productivity. And a word of appreciation for your support staff. We wouldn’t be able to do what we do without their great customer service!"
-Guardian Angel Ambulance Service
"We like the new Batch Posting feature in Billing as it has reduced our bill posting time in half. The cost of the Batch Posting feature has already paid for itself, due to the reduction time of bill posting. We have found the Batch Posting feature very easy to use now that the batch post billing by service date has been added."
- Economy Ambulance
"We are new RAM customers. It is the first time we have had a Windows-based billing system. At first I was a little unsure, but the more I use the AIM System, the more I wouldn't want to be without it."
- Galax-Grayson EMS
"I have just finished reading the "On Target" Newsletter. Just when I thought you guys did it all you out do yourselves. Thank you for a most informative newsletter. Keep up the good work."
- Karen Pirl
NHT Rescue 8
"The AIM Privacy Tracking Module" is very useful. Not only is it used to track HIPAA, but it has helped our office with other aspects as well. Instead of having to go back and read many different notes in the narrative field that our billing clerks enter, we have been able to designate tabs for our own use. Such as, signature/HIPAA form tracking, Attorney representation letters, record requests, patient inquiries, bankruptcies, expedited fee negotiation requests, etc. I have found that by setting the tabs up for different purposes, saves our office time when looking for corresponding information to the calls. I would highly recommend this module, it's well worth it!"
- Kami C. Jackson,
Colleton Software
"Working with RAM Software has been a great experience. We are very satisfied with the products, services, and customer support that RAM provides. It is the most user-friendly software I have ever used. We can make changes on the fly and use it to fit our needs. RAM has worked very hard with the state to keep us in compliance. They've taken every step they can to make the transition (NEMSIS) as smooth as possible."
" The File Attachment has been very beneficial for our business. When the forms are scanned to the computer it puts all of my documents in one place and has cut my billing time. Before I had to go to the file cabinet to find PCS forms, Medical Releases and other forms to copy for Insurance companies. Now with all these documents in one place I no longer have to go through any files to find them. I have it all at my computer and can print any of these forms along with a trip report to send to Insurance companies. The File Attachment Module was well worth the money. I highly recommend this module."
- Jackie Wadley,
Wadley EMS Inc.
"Customer Support is excellent. The AIM Billing module is very useful!
- Michelle Carichner,
Wyoming Valley Professional Ambulance
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